Paralino FAQ

Frequently Asked Questions (FAQ)

What is Paralino?#

Paralino is a secure app designed for safe, private location sharing with family and friends. Built with end-to-end encryption, Paralino lets you share your real-time location, receive place alerts, and stay connected with loved ones—all while keeping your data secure.

How does Paralino protect my data?#

Paralino prioritizes your privacy by using end-to-end encryption, meaning only you and the people you choose can view your location and shared data. Paralino cannot access, decrypt, or share your data, ensuring total privacy.

What information does Paralino collect?#

Paralino collects minimal data necessary for app functionality. Basic information like your email (if provided), IP address, and device status is used to help with login, account security, and app performance. All sensitive location data is end-to-end encrypted, meaning we can’t access or see it.

Can I use Paralino anonymously?#

Yes, you can. Paralino allows you to create an account anonymously without providing an email address. This feature lets you use the app while keeping your identity private.

Does Paralino sell or share my data?#

No, Paralino does not sell, trade, or share your personal information. Your data is yours alone and we can not even access it.

How does location sharing work in Paralino?#

Paralino allows you to share your location in real-time with family and friends. You can control who sees your location, for how long, and even customize settings for different groups. Paralino’s location sharing is encrypted, ensuring that only those you’ve chosen can see it.

Can I limit what information others see?#

Yes, Paralino gives you full control over your data. You can choose to share only your location without revealing extra information like speed, battery status, or device details. Customize what each contact can see, ensuring privacy while staying connected.

How do place alerts work?#

Place alerts notify you when a loved one enters or exits a specific location, like home, work, or school. You can set up alerts for key locations to stay informed without needing to constantly check the app.

Can I connect multiple devices to one Paralino account?#

Yes, Paralino lets you connect multiple devices to one account. This is great for tracking multiple family members or personal devices, helping you manage everything in one place securely.

How does Paralino conserve battery?#

Paralino is designed to use minimal resources. You can also conserve battery by adjusting settings, like limiting notifications, using short-term location sharing, and turning off location services when not in use. Enabling your phone’s low power mode can also help.

Why Paralino uses Google Maps on Android?#

Paralino is distributed through the Google Play Store, one of the most secure and reliable platforms for Android apps. Similarly, Google Maps provides the most stable and high-performance in-app mapping solution for Android. Since Paralino is already obtained via Google Play, your device interacts with Google servers to download the app, making this the best option for vast majority of users. In the future, we plan to release a version of Paralino for Android that is free of Google services and available as a direct download.

Is Paralino compliant with privacy laws?#

Yes, Paralino is fully GDPR-compliant and follows strict data protection standards. Paralino is based in Austria and adheres to European privacy laws, ensuring transparency, security, and respect for user privacy.

Can I delete my Paralino account?#

Yes, you can delete your account anytime directly in the Paralino app. Deleting your account permanently removes all data linked to it. For added security, data in backups is also erased within 30 days.

How can I manage notifications in Paralino?#

You can customize notifications in Paralino’s settings, limiting them to essential alerts like place updates or specific members.

How does Paralino handle payments?#

Paralino uses RevenueCat to manage in-app purchases and subscriptions securely. Payments are processed through Apple or Google, meaning Paralino does not store sensitive payment information like credit card details.

Is Paralino safe for children?#

Paralino is an excellent tool for parents to safely monitor children. Location sharing can help families stay connected while ensuring privacy and security.

How can I contact Paralino for support?#

If you have questions or need assistance, contact us at contact@paralino.com. Our support team is here to help you make the most of Paralino.

How often does Paralino update its privacy policy?#

Paralino updates its privacy policy as needed to stay compliant with legal requirements or introduce new features. You can always find the latest version on the Paralino website or in the app.

Subscription and Payment FAQ#

How can I cancel my subscription?#

You can cancel your subscription at any time in your account settings under Subscription and tap Cancel. You will be taken to the store settings where you can cancel your plan.

How can I upgrade or downgrade my plan?#

To change your plan, go to Subscriptions in your account settings, then tap on Change and select the plan you like.

How many members and places can a group have in a certain plan?#

To check how many members or places you can add to a group, open the app, go to settings and under Subscription you can see how much each plan offers you.

Do all members get group benefits?#

Yes, all members in your group will have access to premium group features. Only one person pays for the premium plan but every group member can use additional benefits.

How can I request a refund?#

• Apple Users: Since Apple is handling your payment, you will need to go to reportaproblem.apple.com and follow the steps there.
• Google Users: You can contact our support team by emailing contact@paralino.com.

Is my payment information secure?#

• Apple Users: Yes, your payment is processed directly by the Apple App Store. We do not process or store any payment information.
• Google Users: Yes, your payment is processed directly by the Google Play Store. We do not process or store any payment information.

Is there a free trial available?#

Yes, we offer a free trial period for the first time you start your subscription. You can then enjoy premium features at no cost.